Shipping policy

Shipping Policy for Dolce Vido “The Pampered Pooch Boutique”

Welcome to Dolce Vido “The Pampered Pooch Boutique.” We aim to provide a delightful shopping experience, including efficient and transparent shipping services. Please review our shipping policy for details.

  1. Order Processing:
    • Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly extended.
  2. Shipping Methods:
    • We offer various shipping options during the checkout process, including standard and expedited shipping. The available options and estimated delivery times will be presented for your selection.
  3. Shipping Costs:
    • Shipping costs are calculated based on the selected shipping method, delivery destination, and the weight of the items in your order. The total shipping cost will be displayed during the checkout process.
  4. International Shipping:
    • We currently offer international shipping to select countries. International shipping costs and delivery times are based on the destination. Customers are responsible for any customs duties or taxes imposed by their country.
  5. Order Tracking:
    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment.
  6. Delivery Timeframes:
    • Estimated delivery times are provided during the checkout process and are based on standard shipping. Actual delivery times may vary due to factors such as carrier delays, customs processing (for international orders), and unforeseen circumstances.
  7. Shipping Delays:
    • While we strive to meet estimated delivery times, Dolce Vido “The Pampered Pooch Boutique” is not responsible for delays caused by external factors such as weather, natural disasters, or other unforeseen events. We appreciate your understanding in such situations.
  8. Incomplete or Incorrect Addresses:
    • Customers are responsible for providing accurate and complete shipping information. Dolce Vido “The Pampered Pooch Boutique” is not responsible for delays or additional costs associated with incorrect or incomplete addresses.
  9. Lost or Stolen Packages:
    • In the rare event that your package is lost or stolen, please contact our customer service team at support@dolcevido.com. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
  10. Contact Us:
    • For any inquiries related to shipping, please contact our customer service team at support@dolcevido.com.

Thank you for choosing Dolce Vido “The Pampered Pooch Boutique.” We appreciate your trust, and our team is dedicated to ensuring your orders are handled with care and delivered in a timely manner.