Refund policy

Refund Policy for Dolce Vido “The Pampered Pooch Boutique”

We strive to ensure that every purchase from Dolce Vido “The Pampered Pooch Boutique” meets your expectations. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Returns and Refunds:
   • If you are unsatisfied with your purchase, you may return the item within (30) days of the purchase date for a full refund.
   • Items must be unused, in their original packaging, and accompanied by proof of purchase.
2. Damaged or Defective Items:
   • In the rare event that you receive a damaged or defective item, please contact our customer service within (7) days of receiving the product.
   • We may request photos or additional information to assess the issue and will provide instructions for return or replacement accordingly.
3. Refund Processing:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed to the original method of payment within (5) business days.
4. Return Shipping:
   • Customers are responsible for the cost of return, please contact our customer service team at support@dolcevido.com.
5. Policy Changes:
   • Dolce Vido “The Pampered Pooch Boutique” reserves the right to update or modify this refund policy at any time. Please check our website for the latest information.

Thank you for shopping at Dolce Vido “The Pampered Pooch Boutique.” We appreciate your trust in our products and are committed to ensuring your satisfaction.